Our refund policy is plain & simple.
Orders can be cancelled anytime prior to us shipping, full refund processed right away, no questions asked.
Products can be returned and a full refund processed:
To complete your return, please include a copy of your receipt as proof of purchase along with the return package.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week / 5 business days.
Please contact us at hello@festivehq.com if you haven't received a refund yet after we notify you that your refund is processed.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@festivehq.com and send your item to: 6220 Chase Oaks Blvd, 101, Plano TX 75023, United States.
To return your product, you should mail your product to:
Festive Inc, 6220 Chase Oaks Blvd, 101, Plano TX 75023, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We advise you to consider using a trackable shipping service or purchasing shipping insurance to ensure your return is delivered to us, in case we do not receive it.