Refund policy

Our Refund policy is plain & simple

 

Order Cancellations

Orders can be cancelled anytime prior to us shipping, full refund processed right away, no questions asked.

 

Product Returns

Products can be returned and full refund processed 

if arrived in damaged condition
if arrived after an already committed date
 

Return processing

To complete your return, please include a copy of receipt as proof of purchase along with return package.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Item not in its original condition, is damaged or missing parts for reasons not due to our error
Items that are returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week/5 business days.

Late or missing refunds (if applicable)
Please contact us at hello@festivehq.com if you haven’t received a refund yet after we notify that your refund is processed

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@festivehq.com and send your item to: 6220 Chase Oaks Blvd, 101, Plano TX 75023, United States.

Shipping
To return your product, you should mail your product to:

Festive Inc, 6220 Chase Oaks Blvd, 101, Plano TX 75023, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We advice you to consider using a trackable shipping service or purchasing shipping insurance to ensure your return is delivered to us or your return is protected in case if we do not receive it.

 

Make A Difference

At Festive, we're passionate about giving back and making a positive impact on our community and enriching the lives of the children. Do you believe that our future lies in the palms of the coming generation? When you choose a Festive product, you’re not just bringing joy to your own child—you’re also helping uplift orphanages and underprivileged children across India. Join us in this empowering journey to make a real difference and put a big smile on a child's face.